THOVYRA is testing its member portal and internal workflow. This page sets out proposed terms for future direct DOLPHIN orders. It does not create an order, take payment, grant a software licence, or replace an accepted contract. Service and refund targets become effective only when confirmed in the order, agreement and policy version accepted at checkout.
1. Scope and product
These proposed terms cover DOLPHIN ordered directly from THOVYRA once an official sales channel opens. DOLPHIN TOOL and DOLPHIN AUTO have different feature scopes; LIGHTNING is a separate product. An order and agreement must identify the actual version, features, licence count, computer and MT5-account limits, technical requirements, term, total price and accepted terms. A screenshot of another version does not add features to the purchased product.
DOLPHIN is MT5 software for learning and examining price structures. Features vary by version and may include drawings, alerts, suggestions, order assistance or capital controls. It is not a profit guarantee or asset-management service. Trading may lose some or all capital. THOVYRA does not take customers' investment funds or manage their trading accounts. These warnings do not remove THOVYRA's duty to deliver the software it has promised. See the risk disclosure.
2. Reference prices, licence and upgrades
≈ VND 2,600,000 per month · upgrades for the rented plan during the paid term.
≈ VND 26,000,000 · upgrades for the purchased product included.
The VND equivalents use a fixed reference of VND 26,000 per USD for this website test; they are not a live foreign-exchange quote. Current quotes and agreements are calculated in VND, and the domestic VND figures include tax for the current package. Before any sale, the order must show the payment currency, final total, applicable taxes and fees, and any exchange-rate method. USD list prices do not imply all taxes are included in every country. International checkout remains closed until the relevant country, payment and tax requirements can be supported.
A non-expiring licence applies to the product and plan recorded in the agreement; it does not transfer source code or copyright. There is no recurring renewal fee or separate fee for promised product upgrades. Bespoke work or extra seats require a separate accepted order. For direct sales, a proposed technical limit is one named customer, one active computer and one active MT5 account, with three verified transfers in a rolling 12 months and evidence-based exceptions. These limits must be tested and disclosed before payment. MQL5 Market licences follow a different activation model.
3. Ordering, delivery and rental
Customers must be able to review and correct their details, accept the applicable terms and agreement, and see the final price before placing an order. Contract acceptance, payment, invoice and activation are separate records. A transfer screenshot is useful for tracing but does not prove receipt of funds. This website does not yet operate DOLPHIN checkout, automatic payment reconciliation, licensing or invoice issuance through this flow. Do not pay using personal messages or payee details absent from an official order.
Proposed service terms after launch: deliver the installer, instructions and usable licence within one Viet Nam business day after verified payment and complete activation details. If usable access has not been delivered within two business days, a customer may cancel an unused order for a full refund. Rental begins when activation succeeds and the purchased plan is usable. Renewal requires a new confirmed order; there is no default automatic debit. Outages attributable to THOVYRA are addressed in the rental entitlement.
4. Support and maintenance
Customers may contact the member portal or thovyra@gmail.com. Never send MT5 or bank passwords or one-time passcodes. Proposed processing hours are 09:00–17:00 Monday to Friday, UTC+7, excluding Viet Nam public holidays. Proposed targets: acknowledge within one business day; acknowledge a core-function outage within four business hours and provide a remedy or status plan within five business days; classify ordinary defects within three business days and update within ten business days. Planned authentication maintenance would normally be announced 48 hours ahead. These targets require operational verification before becoming binding.
5. Cancellation, refunds and complaints
Proposed direct-order terms: an undelivered or unactivated order may be cancelled for a full refund. For a customer's first direct purchase of a plan, a full goodwill refund may be requested within seven calendar days of first activation for a change of mind; the related licence is then revoked. For faulty or misdescribed software, remedies may include repair, replacement, rental extension, price reduction, termination or a refund under the agreement and mandatory law. The goodwill offer does not restrict these rights.
Proposed handling targets are a reasoned decision within three business days after sufficient information is received and initiation of an approved refund within seven business days, or sooner where required. Complaints can be sent to thovyra@gmail.com; customers retain access to competent dispute-resolution channels. No DOLPHIN direct-sale refund process is currently live on this website.
6. Personal data and security
The existing invitation-based portal handles sign-in information, invitation codes, profiles, community content and support requests as described in the current privacy notice and portal rules. Before direct sales begin, order and billing data, activation history, minimal licensing identifiers, actual vendors, storage locations, cookies and retention periods must be disclosed after a system inventory. THOVYRA does not require trading passwords, bank passcodes or full card numbers for licensing. The retention periods in the source dossier are proposals, not deployed settings.
7. MQL5 Market
Only if DOLPHIN is approved for listing, the actual MQL5 product page and official Market rules govern its displayed price, activation count, payment, download and platform refunds. The USD amounts here are THOVYRA's proposed prices and do not replace MQL5 checkout. A Market buyer must not pay THOVYRA again to unlock the purchased Market product. The proposed seven-day direct-store goodwill offer does not automatically apply to a Market order. This page does not claim that a DOLPHIN listing has been approved.
8. Version and effect
This is preparation draft THV-DOL-2026-01 dated 8 November 2026 for review and testing. Before sales, THOVYRA must publish an effective version, retain the exact text each buyer accepted, and provide durable access to the order and agreement. A later policy cannot unilaterally reduce rights already recorded in an accepted order. Mandatory protections in a buyer's applicable jurisdiction will be assessed before an international order is accepted.